Black Eye Design's focus has shifted from customer satisfaction to customer delight. The company understands the importance of going beyond meeting the quality parameters required by the customer and follows the principle of Total Quality Management. For this, quality awareness has been inculcated in every employee, department, and process in the company.

Starting from the training programs in place for employees, to the stringent inspection parameters required for fabrics, machinery maintenance, and the entire production process, the quality program involves all aspects of the company's functioning. Black Eye Design does stringent testing on all its products at approved laboratories using ISO standards. The company is proud of its product quality which is comparable to the best.

An independent quality team is in place to ensure compliance.